Privacy Policy of The Warp & Weft
Introduction
The Warp & Weft is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online platform and services. By engaging with our services, you consent to the data practices described in this policy.
Our services include bespoke textile-themed package tours of Australia, custom travel itineraries focusing on weaving workshops and indigenous art, comprehensive travel insurance tailored for artisans and cultural travelers, group tours to weaving festivals, and independent travel planning for textile enthusiasts.
Information We Collect
When you interact with our online platform or engage our services, we may collect the following types of personal information:
- Contact Information: Name, postal address, phone number, and email address.
- Passport and Travel Details: Passport number, date of birth, nationality, emergency contact information, dietary restrictions, medical conditions (relevant to travel), and travel preferences.
- Financial Information: Payment card details (processed securely by third-party payment processors), billing address. We do not store full payment card details on our servers.
- Interaction Data: Information you provide when you communicate with us through our online platform, email, or phone, including inquiries, feedback, and support requests.
- Usage Data: Information about how you use our online platform, such as IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This data is collected through cookies and similar tracking technologies.
How We Use Your Information
We use the collected information for various purposes, including:
- Providing and Managing Services: To book and manage your textile-themed tours, weaving workshops, travel insurance, and other travel arrangements.
- Communication: To communicate with you regarding your bookings, provide customer support, send important updates, and respond to your inquiries.
- Personalization: To tailor our services and recommendations based on your preferences and travel history.
- Improvement of Services: To analyze usage patterns, troubleshoot issues, and improve the functionality and user experience of our online platform and services.
- Marketing: To send you promotional materials and offers about our services that may be of interest to you, provided you have consented to receive such communications. You can opt-out at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, or property, and that of our users and partners.
- Security: To detect and prevent fraud, unauthorized access, and other malicious activities.
Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business, such as airlines, hotels, tour operators, insurance providers, payment processors, and IT support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: With your explicit consent for any other purpose not otherwise outlined in this policy.
We ensure that any third parties with whom we share your data uphold adequate data protection and security standards.
International Data Transfers
As a tourism company operating internationally, your personal information may be transferred to and processed in countries outside of Australia where our partners and service providers are located. These countries may have data protection laws that are different from the laws of Australia. We will take appropriate steps to ensure that your personal information receives an adequate level of protection in the jurisdictions where it is processed.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption, firewalls, and secure server environments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable data protection laws (such as the GDPR), you may have the following rights regarding your personal information:
- Right to Access: To request a copy of the personal information we hold about you.
- Right to Rectification: To request that we correct any inaccurate or incomplete personal information.
- Right to Erasure ("Right to be Forgotten"): To request the deletion of your personal information, under certain conditions.
- Right to Restriction of Processing: To request that we restrict the processing of your personal information, under certain conditions.
- Right to Object to Processing: To object to our processing of your personal information, under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
Links to Other Websites
Our online platform may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our online platform. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Warp & Weft
11-13 Flinders Lane,
Level 3,
Melbourne, VIC, 3000, Australia